Devices and servers
Our RMM platform supports the different operating systems in a mixed workplace. Checks can include availability, storage, memory, service health, security status and hardware warnings.
Proactive IT Monitoring & Maintenance
Proactive IT care
Keep systems updated, protected and ready for work
MSP247 combines continuous automated monitoring with planned maintenance and engineer-led support. We look for warning signs, manage approved updates, check backup jobs and help care for the websites, hosting and cloud services your business depends on.
24/7Automated monitoring
About 10 minutesAverage initial helpdesk response
97%Helpdesk satisfaction
25 yearsSenior engineering experience
Everyday protection
See problems sooner. Keep routine work routine.
A managed service should do more than wait for somebody to report a fault. We agree what matters, collect useful alerts and deal with maintenance in a controlled way. The exact checks depend on your equipment, software and support agreement.
Controlled software updates
Operating system and approved third-party updates can be scheduled in maintenance windows. Exceptions, restarts and business-critical applications are agreed rather than left to chance.
Monitored backup
Failed jobs, missed runs and unusual results can be followed up. We can also review retention, off-site copies, restore testing and the recovery times your business actually needs.
Networks and connectivity
Routers, firewalls, switches, Wi-Fi, internet connections and failover can be monitored where the equipment supports it, helping us spot loss of service, deterioration and capacity issues.
Microsoft 365 and cloud
We support accounts, licensing, email, access and security configuration. Relevant service alerts and administrative changes can be reviewed as part of the agreed Microsoft 365 service.
Websites and hosting
Support can cover uptime, WordPress maintenance, website backups, SSL certificates, domain renewals, DNS and hosting resources, with responsibilities documented from the start.
Safe automation
Automatic does not mean uncontrolled
Updates reduce security risk, but an unexpected restart or an incompatible application can disrupt the working day. We build a practical policy around the way your organisation operates.
That can include maintenance windows, staged deployment, restart rules, excluded systems, urgent security updates and reporting on devices that have fallen behind.
Backup you can rely on
A successful job is only part of the answer
A backup screen can show green while important data is missing or recovery would take far too long. Monitoring is combined with sensible questions about coverage and restoration.
Beyond the office
Your public systems need maintenance too
Your website, domain and hosting are often the first systems a customer sees. MSP247 can bring them into the same support conversation as your computers, network and cloud services.
- Website and hosting uptime
- WordPress core, plugin and theme updates
- Website and database backups
- SSL certificate and domain renewal dates
- DNS, email routing and hosting capacity
A clear service
How monitoring and maintenance are introduced
Discover
We identify devices, servers, networks, websites, backups, suppliers and the services that matter most.
Agree
Coverage, alert thresholds, maintenance windows, responsibilities and escalation routes are documented.
Onboard
Monitoring, update policies, access, backup alerts and service checks are configured and verified.
Review
Recurring issues, unsupported software, capacity concerns and improvement work are discussed with you.
Common questions
Before you choose a monitoring service
Is the monitoring service staffed 24 hours a day?
The monitoring platform runs continuously. Alerts are handled according to the response arrangements in your support agreement. Continuous automated monitoring should not be confused with a permanently staffed 24-hour helpdesk unless that coverage has been specifically agreed.
Are all software updates installed automatically?
No. Update policies are agreed during onboarding. Security and routine updates can be scheduled automatically, while restarts, business-critical applications, exceptions and major changes are controlled through agreed maintenance windows.
What does monitored backup mean?
It means backup failures, missed jobs and unusual results can be identified and followed up. The exact service may also include retention checks, independent or off-site copies, restore testing and agreed recovery time and recovery point objectives.
Can MSP247 look after websites and hosting as well as office IT?
Yes. Depending on the agreed scope, MSP247 can support WordPress updates, website backups, uptime, SSL certificates, domains, DNS and hosting resources alongside the devices, networks and cloud services used by the business.
Start with a free review of your current setup
We will look at your devices, updates, backups, connectivity, Microsoft 365, website and hosting arrangements, then explain where monitoring would be useful and what should be included.