Microsoft 365 Support and Management

Secure, well-managed Microsoft 365 for organisations across Yorkshire

Microsoft 365 can bring email, files, meetings, collaboration and identity together, but the platform still needs careful administration. MSP247 helps organisations across York, Leeds and the wider Yorkshire region configure, migrate, secure and support Microsoft 365 as part of a dependable business IT service.

We provide one support route for users working on Windows, Mac, iPhone, iPad, Android and Chromebook, with practical advice on licences, access, sharing and day-to-day administration.

Microsoft 365 support and administration

• User and licence management: create, change and remove accounts, assign suitable licences and avoid unnecessary subscriptions.
• Exchange Online: business email, shared mailboxes, aliases, distribution lists, mailbox permissions and delivery troubleshooting.
• Microsoft Teams: teams, channels, meetings, guest access and policies that match how your organisation collaborates.
• SharePoint and OneDrive: structured document storage, controlled sharing, permissions and guidance for moving away from unmanaged file copies.
• Identity and access: multi-factor authentication, administrator separation, sign-in controls and secure onboarding and offboarding.
• Device support: help with Outlook, Teams, OneDrive and Microsoft 365 applications across supported desktop and mobile platforms.
• Security reviews: check common configuration risks, external sharing, mailbox forwarding and privileged access.
• Ongoing support: user assistance, supplier liaison, change management and clear documentation.

Migration without avoidable disruption

A Microsoft 365 migration should account for users, mailboxes, domains, files, applications, shared resources and the way staff sign in. MSP247 begins with discovery, agrees the destination design and migration sequence, then communicates what each user needs to do.

We can assist with moves from another Microsoft 365 tenant, hosted email or an on-premises environment where the source platform and access permit. Every project is scoped individually because data volumes, legacy applications and compliance requirements differ.

Security that supports the way people work

Cloud services are most secure when identity, devices and business processes are considered together. We help introduce multi-factor authentication, reduce unnecessary administrator access, review sharing and document what happens when a member of staff joins, changes role or leaves.

Some controls depend on the Microsoft licence held by each user. We explain those dependencies before recommending a change and can align Microsoft 365 with the wider controls described in our cybersecurity services.

Microsoft 365 backup is different from retention

Version history, recycle bins and retention features can be useful, but they are not automatically the same as an independently managed backup. Your recovery plan should define what data must be protected, how long copies are retained and how restoration will be tested. Read more in our backup and business continuity service.

Support for mixed Windows, Mac and mobile environments

Your Microsoft 365 service should not assume every user has the same device. MSP247 supports the common desktop, browser and mobile applications used to reach Microsoft 365, while documenting differences between platforms. Organisations with a substantial Apple estate can also use our Apple Business IT Support.

How onboarding works

1. Discovery: document tenants, domains, licences, users, groups, mail flow, shared data and integrations.
2. Review: identify urgent access, security, licensing and support issues.
3. Plan: agree changes, responsibilities, user communication and a safe implementation sequence.
4. Manage: provide ongoing administration, support and periodic review as the organisation changes.

Frequently asked questions

Can you support an existing Microsoft 365 tenant?

Yes. We first review administrative access, licences, domains and the existing configuration so responsibility can be transferred safely.

Do we have to replace our current licences?

Not automatically. We compare the services you use with the licences you hold and explain any recommended change before it is made.

Can MSP247 help users as well as administrators?

Yes. Microsoft 365 support can be included within our wider managed IT support, giving users a clear helpdesk route.